RETURNS

 Return address 

  • Joanna Kurek
  • Heliotropes 78E/5
  • 04-796 Warsaw

 

Limitation of the right of withdrawal

The right to withdraw from the contract without giving a reason is not entitled to the consumer if the delivered goods due to their nature have been inseparably connected with other things

Additional information :

  • Each buyer who concludes a distance purchase contract has the right to return the goods within 14 days of purchase.
  • The Seller is obliged to return the amount of the purchased item within 30 days of delivery of the returned goods, in the same form as was chosen during the purchase.
  • Non-refundable: items with visible signs of use. i.e. soldering, screwing, bending the legs and systems damaged in any other way.
  • The cost of return shipping is covered by the buyer.
  • The returned goods must be delivered with a legible copy or original proof of purchase, i.e. a receipt or invoice.

The goods must contain a completed form Declaration of withdrawal from a distance or off-premises contract

 

COMPLAINTS

 

Time for warranty complaint: 1 year

warranty excluded for entrepreneurs

Address for complaints :

  • Joanna Kurek
  • Heliotropes 78E/5
  • 04-796 Warsaw

 

Additional information :

  • Each new product sold by our company is covered by a 12-month warranty.
  • Goods poorly connected, compact, overloaded are not subject to complaint and return.
  • The goods complained about must be properly packed for shipment.
  • The goods complained about must be complete (for example, phone + charger)
  • The submitted complaint must contain a copy or original proof of purchase
  • The submitted complaint must contain a completed complaint form
  • The address of the complaint is different from the address of the company's registered office

 

The Seller undertakes to:

  • Replacement of goods with a new one (Article 561 § 1)
  • Repair of goods free of charge (Article 561 § 1)
  • Reduction of the price of the goods by the amount (x) and reimbursement of the difference (Article 560 § 1)
  • Refund of the cost of the ordered goods

 

The buyer can apply for a refund of shipping costs:

  • Only when the complaint shipment is delivered to the point of receipt of the complaint
  • The complaint will be considered positively.
  • The buyer will fill in the shipping refund form and attach a confirmation of the costs incurred
  • The seller, in accordance with applicable law, may contest the shipping cost and refund the amount of the lowest delivery amount possible to choose from in a given offer.
  • WE RETURN THE MONEY IN THE SAME FORM THAT WAS CHOSEN DURING PAYMENT FOR THE GOODS

Legal acts:

    ACT

    of May 30, 2014

    about consumer rights


    Journal of Laws 2020.287, i.e.

    Act in force

    Version from: January 1, 2021 to: December 31, 2022

    Article 27

    A consumer who has concluded a distance or off-premises contract may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified in art. 33, art. 34 sec. 2 and Art. 35.

    Journal of Laws 2020.287, i.e.

    Act in force

    Version from: January 1, 2021 to: December 31, 2022


    Article 33
    If the consumer has chosen a delivery method other than the cheapest usual delivery method offered by the entrepreneur, the entrepreneur is not obliged to reimburse the consumer for the additional costs incurred by him.

    Journal of Laws 2020.287, i.e.
    Act in force
    Version from: January 1, 2021 to: December 31, 2022


    Article 34 [Return of items by the consumer]

    1.
    The consumer is obliged to return the item to the entrepreneur or hand it over to the person authorized by the entrepreneur to collect it immediately, but not later than 14 days from the date on which he withdrew from the contract, unless the entrepreneur proposed that he would pick up the item himself. To meet the deadline, it is enough to send back the item before its expiry.

    2.
    The consumer bears only the direct costs of returning the item, unless the entrepreneur agreed to bear them or did not inform the consumer about the need to bear these costs.

    3.
    If the contract was concluded off-premises and the item was delivered to the consumer to the place where he resided at the time of conclusion of the contract, the entrepreneur is obliged to collect the item at his own expense if, due to the nature of the item, it cannot be returned in the usual way by post.

    4.
    The consumer is liable for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, unless the entrepreneur has not informed the consumer about the right to withdraw from the contract in accordance with the requirements of art. 12 sec. 1 point 9.


    Journal of Laws 2020.287, i.e.
    Act in force

    Version from: January 1, 2021 to: December 31, 2022


    Article 35

    1.
    If the consumer exercises the right to withdraw from the contract after making a request in accordance with art. 15 sec. 3 and Art. 21 sec. 2, is obliged to pay for the services provided until the withdrawal from the contract.

    2.
    The amount of payment is calculated in proportion to the scope of the service provided, taking into account the price or remuneration agreed in the contract. If the price or remuneration is excessive, the basis for calculating this amount is the market value of the benefit provided.


    Journal of Laws 2020.287, i.e.
    Act in force
    Version from: January 1, 2021 to: December 31, 2022


    Article 12


    9)
    the method and date of exercising the right to withdraw from the contract pursuant to art. 27, as well as the model withdrawal form contained in Annex 2 to the Act;