The Seller allows its Customers to issue and access opinions about the Products and the Online Store under the rules indicated in this section of the Terms and Conditions.
(1) Issuance of an opinion by the Customer is possible after using a form that allows adding an opinion about the Product or the Online Store. This form can be made available directly on the website of the Online Store or can be made available through an individual link received by the Customer after the purchase to the e-mail address provided by the Customer. When adding an opinion, the Customer may also add a graphic rating - if such an option is available in the opinion form.
An opinion about a Product can be issued only to the actually purchased Products in the Seller's Online Store and by the Customer who purchased the reviewed Product. It is forbidden to conclude fictitious or sham Sales Agreements for the purpose of issuing an opinion about a Product. An opinion about the Online Store can be issued by a person who is a Customer of the Online Store.
(2) Adding opinions by Customers may not be used for illegal activities, in particular, for activities constituting an act of unfair competition, or activities violating personal rights, intellectual property rights or other rights of the Seller or third parties. When adding an opinion, the Client is obliged to act in accordance with the law, these Regulations and good morals.
(3) Opinions may be made available directly on the website of the Online Store (e.g. next to a given Product) or in an external service collecting opinions, with which the Seller cooperates and to which it refers on the website of the Online Store.
(4) The Seller shall ensure that the published opinions about the Products come from its Customers who have purchased the Product. To this end, the Seller shall take the following steps to verify that the opinions come from its Customers.
(5) The publication of an opinion issued using a form available directly on the website of the Online Store requires prior verification by the Service Provider. Verification consists in checking the compliance of the opinion with the Terms and Conditions, in particular checking whether the person giving the opinion is a Customer of the Online Store - in this case, the Provider checks whether the person has made a purchase in the Online Store, and in the case of an opinion on a Product, it additionally checks whether the person has purchased the reviewed Product. Verification is carried out without undue delay.
(6) The Seller sends its Customers an individual link to the e-mail address provided by the Customer at the time of purchase or SMS to the phone number provided during registration - in this way, access to the feedback form is given to the Customer who purchased the Product in the Online Store or other marketplace platform, where there is an identical product offer as in the Online Store .
(7) In the event of doubts of the Seller or objections directed to the Seller by other Customers or third parties as to whether a given opinion comes from a Customer or whether a given Customer has purchased a given Product, the Seller reserves the right to contact the author of the opinion in order to clarify and confirm that he or she is indeed a Customer of the Online Store or has purchased the reviewed Product.
(8) Any comments, appeals against the verification of the opinion, or objections to whether the opinion comes from the Customer or whether the Customer bought the Product in question can be reported in a manner analogous to the complaint procedure or through the contact form.
(9) The Seller does not post or have another person post false opinions or recommendations of Customers, and does not distort opinions or recommendations of Customers in order to promote their Products. Seller provides both positive and negative opinions. The Seller does not provide sponsored opinions.