Review publication and verification policy

Reviews in the homepage banner

The homepage review banner displays actual reviews published on SUPERELEKTRONIKA’s Google Business Profile and the Seller’s Allegro account. These are not texts created by the Seller for the banner or fabricated recommendations.

These reviews concern experiences with the business, customer service or purchases on the relevant platform. They must not automatically be treated as reviews of a particular Product purchased from superelektronika.pl. Publication on Google alone does not confirm a purchase from our store.

The banner does not necessarily include every review available on the source platforms. The verification procedure below for reviews submitted directly to the store does not mean that every Google or Allegro review has automatically undergone the same procedure.

1. Submitting reviews

Customers may submit reviews through a form in the store or an individual link sent after purchase. Where supported by the form, a review may include a graphical rating, such as stars.

A Product review in the store may be submitted by a Customer who actually purchased that Product. Store reviews may be submitted by its Customers. Fictitious or sham purchases made to submit reviews are prohibited.

2. Content rules

Reviews must comply with the law, the Terms and Conditions and good practices. They must not involve unfair competition or infringe personal rights, intellectual property rights or other rights of the Seller or third parties.

3. Publication locations

Reviews may appear in the store, for example next to a Product, and on external review platforms linked by the Seller. Reviews published on Google and Allegro are also subject to those platforms’ rules.

Reviews of the business are also available on Trustpilot. Their publication and verification are governed by that platform’s rules.

4. Checking purchases

For Product reviews submitted directly to the store, the Seller checks whether the author is a Customer and purchased the reviewed Product. Verification is based on order records, not solely on the author’s declaration.

5. Verification before publication

Reviews submitted through the store’s own form are verified before publication. The Seller checks compliance with the Terms and Conditions and whether the author can be linked to a purchase and, for Product reviews, to purchase of that Product. Verification takes place without undue delay.

6. Individual invitations

The Seller sends an individual link by email to the address provided at purchase or by SMS to the number provided by the Customer. Invitations may relate to purchases from the store or a marketplace where the Seller offers the same Products.

A marketplace purchase is not presented as a purchase made directly at superelektronika.pl. Purchase confirmation refers to the actual transaction and the correct place of purchase.

7. Resolving doubts

If doubts or objections arise, the Seller may contact the author to confirm their relationship with the Store or purchase of the reviewed Product.

8. Objections and appeals

Comments about reviews, their origin or verification outcomes may be submitted in a manner analogous to the complaints procedure, by email to sklep@superelektronika.pl or through the contact form.

9. Review integrity

The Seller does not publish or commission fabricated reviews or recommendations, or distort them to promote Products or the Store. Both positive and negative reviews are made available; a negative rating alone is not grounds to reject a review complying with the rules. The Seller does not publish sponsored reviews.