Frequently Asked Questions (FAQ)
1. Can I place an order by phone or e-mail?
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Yes, please contact us by phone every day from 08:00 to 20:00: +48517391165, by e-mail: sklep@superelektronika.pl, or via the form in the "Contact" section.
2. Can I collect the goods in person?
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Yes, you can collect the goods in person from our warehouse located at Arynów 46A, 05-303 Arynów. In this case, please contact us by phone in advance: +48517391165. A route map is available in the "COMPANY" section and in the "CONTACT" section.
3. Can I order goods in the store with personal pickup?
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Yes, simply select the "personal pickup" delivery option during checkout (at the very bottom).
4. Do you issue VAT invoices?
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Of course.
Every Polish contractor receives a 23% VAT invoice or a receipt.
When placing an order, in the Addresses section, select "VAT invoice" from the "Purchase document" menu.
The invoice is issued and sent at the time the order is processed to the e-mail address provided with the order.
The document is also automatically sent to KSeF.
5. Invoice address different from delivery address
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Yes. When placing an order, in the ADDRESSES section, select the "Different invoice address" option, then complete the invoice details. This way, the sales document will be issued to the indicated address, while the parcel will be delivered to the delivery address.
6. Do you handle orders from scientific institutions?
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Yes, we have been cooperating with most schools and universities in Poland for years. We accept payments from these institutions with a payment term of up to 2 weeks. We also import components to order.
7. How can I check the quantity of products in stock?
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Product availability is shown below the product photo, for example: "Available in stock". The exact quantity can be checked by clicking "product details".
8. How can I order a product that is not available in your store?
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We are constantly expanding our product range and cooperate with many suppliers in Poland and abroad. Therefore, please contact us and we will prepare an offer for you (price + waiting time).
9. When are orders shipped?
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Orders are shipped every day from Monday to Friday at around 16:00. Tracking information is sent automatically by the system via e-mail.
10. Do you offer free delivery?
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YES. All orders over PLN 100 are shipped free of charge via InPost. Once this amount is exceeded in the cart, free delivery is activated automatically.
11. Can I pay with BLIK?
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YES.
12. Can I pay by payment card (card number + CVV code)?
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YES. Our store accepts all VISA and MASTERCARD cards.
13. Is it possible to pay for an order online from abroad or in a currency other than PLN?
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YES. Our store supports fast and secure international electronic payments:
1. VISA payment card - PayPro S.A.
2. MAESTRO payment card - PayPro S.A.
3. Google Pay - PayPro S.A.
14. Is international shipping possible, and which delivery method should I choose?
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We offer order shipping both within the European Union and outside the EU.
When placing an order, please choose one of the following delivery methods:
• DPD Export Europe (EU) – DPD courier shipment within the European Union.
• UPS Export Europe (EU & non-EU) – UPS courier shipment to countries both within and outside the European Union.
• Registered Foreign Postal Letter – registered international letter with shipment tracking (Europe and neighboring countries).
• Priority Foreign Postal Parcel – international priority postal parcel (Europe and neighboring countries).
Note: If a foreign delivery address is provided and a shipping method available only within Poland is selected, the order will be canceled and the paid funds will be returned to the account from which the payment was made.
15. Where are parcels shipped from?
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All parcels are shipped from Poland, from a parcel point in Mińsk Mazowiecki.
16. How can I get a discount code for purchases in the store?
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17. Are fast international payments supported?
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Yes. Our store supports fast international payments using VISA and MASTERCARD cards.
18. What is the account number for a traditional bank transfer?
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SUPERELEKTRONIKA Sp. z o.o.
Gen. K. Sosnkowskiego 26/83
05-300 Mińsk Mazowiecki
Bank: mBank S.A.
PAYMENT IN PLN
Account number: 30 1140 2004 0000 3802 7831 0667
IBAN: PL30 1140 2004 0000 3802 7831 0667
BIC (SWIFT): BREXPLPWMBK
PAYMENT IN EURO (EUR)
Account number: 85 1140 2004 0000 3212 0761 6628
IBAN: PL85 1140 2004 0000 3212 0761 6628
BIC (SWIFT): BREXPLPWMBK
VAT Account (Split Payment)
VAT account number: 65 1140 2004 0000 3003 0059 2008
Sort Code: 11402004
Name and address of the beneficiary's bank:
mBank S.A.
ul. Senatorska 18
00-950 Warszawa
Poland
Please include your order number in the transfer title.
19. How to place a company order with proforma payment
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